Terms

Procosmetics.lv online store terms and conditions / Distance contract

The operation of the Procosmetics.lv online store (hereinafter referred to as the “Online Store”) is provided by SIA “ADIG”, reg. No. 40103723934, VAT No. LV40103723934, e-mail: hello@procosmetics.lv, address: Riga, Latvia, LV-1009, in accordance with these Terms of Use.

1. General Terms

1.1. These Terms of Purchase, together with the documents referred to herein, are intended to provide information about SIA “ADIG” (“Seller”), as well as certain terms of purchase and sale of goods (“Terms”) to persons referred to in clause 5.1 of the Terms (“Buyer”) and who purchase goods (“Goods”) in the online store arabusmarzas.lv.
1.2. These Terms apply to any agreement concluded between the Seller and the Buyer for the sale of Goods (“Agreement”). Before ordering any Goods in the Online Store, please read these Terms carefully and make sure that you understand them correctly. Please note that before completing the order, the Buyer is obliged to agree to these Terms and the Privacy Policy; if the Buyer refuses to do so, the completion of the order and ordering the Goods is not possible.
1.3. The Buyer is advised to print these Terms for future reference.
1.4. Please note that these Terms may be amended in the manner specified in clause 6. Each time ordering the Goods, we recommend that the Buyer review the Terms so that the Buyer understands the conditions under which a particular order will be made.
1.5. These Terms and any Agreements between the Seller and the Buyer are drawn up and concluded only in the official language of the country.

2. Information about the Seller

2.1. These Terms and Conditions apply when purchasing goods on the website arabusmarzas.lv (“Online Store”). The Seller is SIA “ADIG” – a limited liability company registered in the Republic of Latvia. Data about the Seller is collected and stored in the Register of Enterprises of the Republic of Latvia (www.ur.gov.lv). The Seller’s VAT registration number is LV40103723934. E-mail address: hello@procosmetics.lv.

3. Goods

3.1. The images of the Goods published in the Online Store are intended for illustrative purposes only. Despite the fact that the Seller makes every effort to display the colors of the Goods as accurately as possible, the Seller cannot guarantee that the screen of the Buyer’s device will accurately reflect the colors of the Goods. The Buyer understands that the Goods may differ slightly from their images.
3.2. The packaging of the Goods may differ from what is shown in the images provided in the Online Store.
3.3. Unless otherwise specified, all Products offered in the online store are available. In the event that the ordered Product cannot be sold due to the circumstances specified in clauses 5.10. and 9.5. of the Terms, the Buyer is notified by e-mail or other means of communication (by phone or SMS), and the order for such Product is canceled.
3.4. The Seller has the right to set the minimum and/or maximum order quantity for a specific Product in one order.

4. Processing of personal data

4.1. The Seller processes the Buyer’s personal data in accordance with the Privacy and Cookies Policy. Considering that the Privacy Policy contains important provisions of these Terms, we recommend that the Buyer read them carefully and make sure that all the provisions of the Privacy Policy are understandable and acceptable.

5. Conclusion of a purchase-sale agreement

5.1. The following Buyers may purchase products in this online store:
a) individuals
; b) legal entities. 5.2. By agreeing to these Terms, the Buyer confirms that he has the right to purchase goods in this online store.
5.3. The invoice serves as a delivery note.
5.4. The ordering procedure established by the Seller provides the Buyer with the opportunity to check and correct errors before sending the final order. It is recommended that the Buyer carefully read and check the submitted order at each stage of submitting the order.
5.5. The contract between the Buyer and the Seller is considered concluded from the moment the Buyer has created a basket in the online store, indicated the Buyer’s name, surname (in Latin letters) and delivery address, exact postal code, selected a payment method, familiarized himself with these Terms and paid for the order. If the order is not paid for, the contract is considered not concluded. The Seller has the right to contact the Buyer using the phone number or e-mail address specified in the order, based on the concluded contract or to resolve any ambiguities related to the execution of the contract.
5.6. When the Buyer submits an order and pays for it, an e-mail is sent confirming receipt of the order.
5.7. When preparing the order, the Seller sends the Buyer an e-mail and/or SMS, informing that the Goods have been sent to the Buyer or are ready for receipt (depending on the selected delivery method).
5.8. Each contract (order) concluded between the Buyer and the Seller is registered and stored in the online store database.
5.9. By concluding the Contract, the Buyer agrees that at the time of purchase an electronic VAT invoice with purchase information may be sent to the specified e-mail address.ormation.
5.10. If the Seller cannot sell the Product, for example, because the Product is sold out, is no longer sold or due to an error in the price indicated in the online store, as specified in clause 9.5., the Seller shall inform the Buyer thereof by e-mail or in another way (by telephone or SMS), and the order shall be cancelled. If the Buyer has already paid for the Product, the Seller shall refund the amount paid within 14 (fourteen) calendar days.

6. Right to amend the Terms

6.1. The Seller reserves the right to amend these Terms, including but not limited to:
a) amend the payment terms;
b) amend the applicable legislation.
6.2. Each time the Products are ordered to conclude a Contract, the version of the Terms valid on the date of conclusion of the Contract shall apply.
6.3. Each time the Terms are amended in accordance with this Clause 6, the Seller will inform the Buyer and notify it, indicating that the Terms have been amended, and the date of the amendment will be indicated in Clause 1.4.

7. Return of quality goods and unilateral withdrawal from the contract using the right of withdrawal

7.1. The Buyer, who is a consumer (natural person), has the right to exercise the right of withdrawal if the goods are damaged and the damage is detected at the time of delivery in the presence of the courier, as well as to unilaterally withdraw from the Contract by sending back the received Goods within the period specified in Clause 7.3. The costs of sending the Goods shall be borne by the Buyer.
7.2. The Buyer (consumer) cannot exercise the right of withdrawal and cannot return the Goods in accordance with the Cabinet of Ministers Regulation No. 2014 of 20 May 2014. 255 “Regulations on Distance Contracts” in the cases specified in paragraph 22, if:
a) The Product is manufactured in accordance with the Buyer’s instructions or the Product is clearly personalized (customized to the Buyer’s personal needs);
b) The Product is perishable or its expiration date is about to expire;
c) The Buyer has opened the packaging of the Product, which cannot be returned for health and hygiene reasons;
7.3. The Buyer’s right to unilaterally withdraw from the Agreement within 14 days, return the Products to the Seller and receive a refund applies only to consumers (natural persons) and arises from the date of conclusion of the Agreement, as defined in paragraph 5.
7.4. The 14-day period for exercising the right of withdrawal is calculated as follows:
a) if the Product is purchased by concluding the Agreement – ​​from the date on which the Buyer or a third party other than the carrier (courier) and indicated by the Buyer has received the Product;
b) if the Buyer has ordered several Goods in one order, which are delivered separately – from the day when the Buyer or a third party has received the last Goods;
c) if the Goods are delivered, which consist of several lots or parts – from the day when the Buyer or a third party has received the last lot or part;
If the end of the period falls on a holiday “officially” established in the country, the right of withdrawal is exercised until the business day following the end date of the said period (inclusive).
7.5. In order to exercise the right of withdrawal, the Buyer must inform the Seller of the decision to withdraw from the Agreement by sending or submitting an appropriate written notice in free form or by filling out the withdrawal form (PDF/WORD). The notice or form must be sent electronically to: hello@procosmetics.lv. Upon receipt of the notice, the Seller shall immediately send a confirmation of receipt to the Buyer’s e-mail.
7.6. The Buyer must return the Goods to the Seller immediately, but not later than within 14 (fourteen) days after submitting the notice of withdrawal, by sending it to the return address that the Seller will indicate in the reply e-mail. The deadline is met if the Goods are sent back before the end of the 14-day period. The costs of returning the Goods are borne by the Buyer.
7.7. The right to return the Goods may be exercised only if the period specified in paragraphs 7.3. and 7.4. has not expired.
7.8. The Buyer has the right to inspect the Goods in order to determine their nature, properties and operation, but only to the extent that this would be possible in a physical store.
7.9. The Buyer is liable for any diminished value of the Goods or their use that does not comply with the principle of good faith if the Goods were used for purposes other than checking their nature, properties and operation during the withdrawal period.
7.10. The returned Goods must not be damaged or used in a way that exceeds the permitted inspection. The Buyer must keep the original packaging, authentic labels and protective bags, which must not be damaged. The Goods must be returned in a complete set with all accessories, instructions and warranty certificates, if any. All gifts received with the Goods must also be returned.
7.11. When returning the Goods, the invoice number and order number must be indicated. If possible, the Buyer must attach the invoice to ensure a faster refund.
7.12. The Buyer who returns the Goods is refunded the full amount paid for the Goods, excluding delivery costs. The refund is made no later than 14 (fourteen) days from the date the Seller received the decision to withdraw. The current delivery prices are displayed on the checkout page when selecting the country.
7.13. The Seller makes the refund usingthe same payment method that the customer used in the transaction.
7.14. The Seller has the right to withhold the refund until the Goods are received back or the Buyer provides evidence that the Goods have been sent back, whichever is earlier.
7.15. The Buyer does not have the right to withdraw from the Agreement until the Buyer has received the Goods.

8. Delivery

Home delivery

8.1. At the Buyer’s choice, the Goods are delivered by a transport company at the Buyer’s expense. In certain cases determined by the Seller, the Goods may be delivered at the Seller’s expense.

8.2. By choosing home delivery at the time of placing the order, the Buyer undertakes to indicate the exact place of delivery. The exact price depends on the weight and price of the Goods. The current prices are displayed on the payment page at the time of placing the order. Delivery times are available in the “Delivery” section.

8.3. The Buyer’s order is fulfilled before the scheduled delivery date specified in the dispatch notification referred to in clause 5.7, except in cases of circumstances beyond the Seller’s control (as defined in clause 17).

8.4. The ownership of the Goods shall pass to the Buyer at the moment when the courier hands over the Goods. The risk of accidental loss or damage shall pass to the Buyer when the Buyer or a third party other than the carrier (courier) and indicated by the Buyer has received the Goods. If the Buyer chooses the carrier himself and the Seller has not offered such an option, the risk shall pass to the Buyer at the moment when the Goods are handed over to the carrier.

8.5. At the time of delivery, the Buyer or a third party must inspect the packaging together with the courier. If damage is detected, the Buyer must:
– inform the courier;
– note the damage on the delivery document and fill out a damage report together with the courier;
– check the contents and take photos of the goods if they are damaged. Photos are required for the return procedure;
– if the packaging is intact, inspection in the presence of the courier is not mandatory.
If the Buyer accepts the shipment and signs the documents, it is considered that it has been delivered in proper condition.

8.6. If damage to the packaging is detected, the Buyer has the right to refuse to accept the shipment. In this case, the courier and the Buyer fill out a special inspection report indicating the damage.

8.7. If the Buyer signs the delivery confirmation without any comments, it is considered that the Goods were delivered in undamaged packaging and additional services were provided accordingly.

8.8. Delivery to the specified address is considered to have been made regardless of whether the Goods are accepted by the Buyer or another person at this address. If the Goods are not delivered on the scheduled day, the Buyer must inform the Seller about this no later than the next day.

8.9. If the Goods are accepted by a person other than the Buyer, the Buyer must indicate the details of this person in the delivery information.

8.10. A valid identity document must be presented upon receipt of the Goods. If the Buyer cannot personally receive the Goods at the specified address, he cannot file a claim against the Seller for delivery to the wrong person.

8.11. The Buyer must check the packaging, quantity, quality, assortment and accessories within 14 (fourteen) days. If no complaint is submitted within this period, the shipment is considered to be in accordance with the Agreement.

9. Price of the Goods and delivery costs

9.1. Prices are indicated on the website procosmetics.lv. The Seller makes every effort to ensure their accuracy. If inaccuracies are found, clause 9.5. applies.

9.2. Prices may change, but these changes will not affect contracts already concluded.

9.3. Prices include VAT at the current Latvian rate. If the VAT rate changes between the time the order is placed and the time of delivery, the price may be adjusted, unless the order has been fully paid before this change. The Seller will inform the Buyer and offer to choose – to continue the transaction at the new price or to cancel the order. If no response is received, the order is canceled.

9.4. Prices do not include order preparation or delivery costs. Delivery rates may change.

9.5. Given the wide assortment, technical errors may occur in the price indication. If an incorrect price is detected, the Seller will inform the Buyer about it and cancel the order. The Buyer may place the order again, indicating the correct price.

10. Payment

10.1. The Buyer may make payment:
a) by bank transfer after receiving the invoice;
b) using bank payment solutions available at the time of payment;
c) by credit card or debit card;
d) by PayPal;

10.3. When making a payment by bank transfer (10.1.a), payment must be made within 1 (one) day after placing the order. Otherwise, the Seller may cancel the order.

10.4. The goods are reserved and their processing begins:
a) as soon as the Seller receives a notification of receipt of payment from the bank (for the payment methods specified in clauses 10.1.a, b and c);

11. Buyer’s obligations

11.1. The Buyer undertakes to provide only correct and complete information. Any changes must be updated immediately.

11.2. The Buyer undertakes to use the store in good faith and not to harm its stability. Violation of the Terms and Conditions entitles the Selleram has the right to restrict access without prior notice.

11.3. The Buyer is obliged to pay for the ordered Goods and accept them.

11.4. The Buyer must inspect the goods before their use/assembly to make sure that they comply with the order.

11.5. The Buyer must comply with these Terms and Latvian legislation.

12. Seller’s obligations

12.1. The Seller undertakes to:
a) ensure conditions for the proper use of the store’s services;
b) respect the Buyer’s privacy and process data in accordance with the Privacy Policy and Latvian legislation.

12.2. The Seller undertakes to comply with all the requirements of these Terms.

13. Manufacturer’s warranty

13.1. Some goods may have a manufacturer’s warranty. Detailed information is attached to the goods.

13.2. This warranty supplements the Buyer’s rights specified in the law regarding the quality of the goods.

13.3. The warranty is valid only if the operating conditions are observed. Read the instructions before use.

14. Quality of goods

14.1. The seller guarantees the quality of the goods (legal warranty). The specific conditions are indicated together with the goods.

14.2. The photos are illustrative. The actual products may differ. The photos cannot serve as a basis for a claim if the product corresponds to the description/model.

14.3. The warranty does not limit the consumer’s rights stipulated by Latvian law.

15. Warranty and rights in case of non-conformity

15.1. Defects are considered in accordance with these terms and Latvian law.

15.2. Complaints can be submitted by writing to the e-mail address hello@procosmetics.lv.

15.3. The complaint must include:
a) the order number (and, if possible, the invoice);

b) description of the defect/missing part;
c) evidence (defect photos, packaging, etc.).

15.4. The buyer may request:
a) free removal of the defect;
b) price reduction;
c) replacement of the goods with a similar product;
d) cancellation of the contract and refund of money (except in cases where the defect is insignificant).

15.5. Responses are provided within 15 days. If a longer period is required, the buyer will be informed in writing.

15.6. Repaired/tested goods are stored for 3 months. After that, they may be destroyed if they are not received.

16. Liability

16.1. The buyer is responsible for all actions in the store and for the accuracy of the data provided.

16.2. The buyer is responsible for the security of his access data. Any action taken using the Buyer’s access data is considered to be performed by the Buyer.

16.3. The Seller is not responsible if the Buyer has not familiarized himself with these Terms or the Privacy Policy.

16.4. The Buyer must immediately inform the Seller if there has been a leak of access data.

16.5. The Parties are liable for violations of obligations in accordance with the laws of Latvia.

16.6. The Seller is liable for foreseeable losses incurred as a result of his violation of these Terms.

16.7. The Goods are intended for personal use only. The Seller is not liable for business losses or unsecured profits.

16.8. The Seller is not responsible for information on third-party websites to which links are provided from the Store.

17. Circumstances beyond the Seller’s control

17.1. The Seller shall not be liable for any failure to perform or delay in performing the Contract or any of its obligations under the Contract if such failure or delay is caused by circumstances beyond the Seller’s control as defined in Clause 17.2.

17.2. A circumstance beyond the Seller’s control means any act or event beyond the Seller’s reasonable control.

17.3. In the event of the occurrence of a circumstance beyond the Seller’s control affecting the Seller’s proper performance of its obligations under the Contract:

a) The Seller shall immediately notify the Buyer;

b) The Seller’s performance of its obligations under the Contract shall be suspended and the period for performance shall be extended for a period equal to the duration of the circumstance beyond the Seller’s control. If circumstances beyond the Seller’s control affect the delivery of the Goods to the Buyer, the Seller shall agree on a new delivery date after the circumstances beyond the Seller’s control have ceased.

18. Sending information

18.1. The term “in writing” used in these Terms also includes e-mails.
18.2. To contact the Seller in writing or in the event that the Terms provide for the Buyer’s obligation to contact the Seller in writing, the Buyer must send the Seller an e-mail to the address hello@procosmetics.lv. The Seller will inform the Buyer in writing about the receipt of the notification (usually by e-mail). In order to exercise the right of withdrawal and withdraw from the Agreement, the procedure for submitting the Buyer’s application to the Seller is provided for in Clause 7 of these Terms.
18.3. The Seller sends all notifications to the Buyer to the e-mail address specified in the Buyer’s purchase form (order confirmation page).
18.4. By making a purchase, the Buyer agrees to these Terms and agrees to receive e-mails about discounts or new products. The buyer can unsubscribe from the newsletter at any time..

19. Other provisions

19.1. These Terms and Conditions shall apply to any Agreement concluded between the Seller and the Buyer together with the documents expressly referred to therein. Any deviations from these Terms and Conditions shall be valid only if they are recorded in a written document.
19.2. The Seller shall have the right to transfer its rights and obligations under the Agreement to a third party or parties, but the transfer of such rights and obligations shall not affect the Buyer’s rights and the Seller’s obligations under these Terms and Conditions. In the event of such transfer, the Seller shall inform the Buyer by publishing information about the transfer in the online store.
19.3. The Buyer shall not have the right to transfer all or part of the rights or obligations arising from these Terms and Conditions to a third party or parties without the Seller’s written consent.
19.4. If any of these Terms is held to be illegal, invalid or unenforceable, the remaining provisions of these Terms shall remain in full force and effect. Any provision of these Terms that is held to be illegal, invalid or unenforceable in part or in whole shall remain in full force and effect to the extent that it is not held to be illegal, invalid or unenforceable.
19.5. Unless otherwise provided in these Terms, any delay by the Seller in exercising its rights under this Agreement shall not constitute a waiver of or release from any obligation or right by the Buyer, and the partial or partial performance of any obligation or exercise of any right shall not constitute a waiver of such obligation or right.
19.6. These Terms and the relations between the parties under these Terms (including issues regarding the conclusion, validity, application and termination of the Agreement) are subject to the laws of the Republic of Latvia and shall be interpreted on the basis of the laws of the Republic of Latvia.
19.7. Any dispute, disagreement or claim arising from these Terms or related to these Terms, their violation, termination or validity shall be finally resolved in accordance with the procedure established by the laws of the Republic of Latvia.
19.8. Disputes between the Buyer and the Seller shall be resolved by mutual agreement. If the Seller refuses to satisfy the Buyer’s complaint or the Buyer does not agree with the solutions offered by the Seller and believes that his rights or interests have been violated, the Buyer may submit a complaint to the Consumer Out-of-Court Dispute Resolution Commission, located at Brīvības iela 55, Riga, Latvia, LV-1010, which reviews consumer disputes (more information on dispute resolution is available at http://www.ptac.gov.lv/lv).

Effective from January 1, 2026